Last Updated: August 2024

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Welcome to Healing with Xenia. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Collection of Personal Information

We collect personal information that is necessary for us to provide you with our services, including tarot readings, Reiki healing, and other offerings. The types of personal information we may collect include:

• Name

• Contact details (such as email address, phone number)

• Date of birth

• Payment information

• Information related to your spiritual and personal development (e.g., questions or concerns you may wish to discuss during a session)

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2. How We Collect Personal Information

We collect personal information directly from you when you:

• Book a service through our website or directly with us

• Subscribe to our newsletter or other marketing communications

• Contact us via email, phone, or social media

• Participate in events, workshops, or sessions we offer

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3. Use of Personal Information

We use your personal information to:

• Provide you with the services you have requested

• Process payments

• Communicate with you regarding your bookings, inquiries, and our services

• Send you marketing communications, offers, and newsletters (you can opt-out at any time)

• Improve our services and website

• Comply with legal obligations

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4. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your personal information to:

• Service providers who assist us in delivering our services (e.g., payment processors, email marketing services)

• Legal or regulatory authorities as required by law

• Any third party with your consent

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5. Security of Personal Information

We are committed to ensuring the security of your personal information. We take reasonable steps to protect your information from:

• Unauthorized access

• Disclosure

• Modification

• Misuse

• Interference

• Loss

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These measures include, but are not limited to:

• Securely storing personal information in protected environments

• Using encrypted communication channels where appropriate

• Restricting access to personal information to authorized personnel only

• Regularly reviewing and updating our security practices and technologies to ensure ongoing protection

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Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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6. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out-of-date. To do so, please contact us using the details below.

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7. Cookies and Website Analytics

Our website may use cookies and similar technologies to collect information about your browsing behavior. This helps us improve our website and provide a better user experience. You can manage your cookie preferences through your browser settings.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect from the date it is posted.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Healing with Xenia.
Email: healingwithxenia@gmail.com
 

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us to make a complaint. We will respond to your complaint within a reasonable time and work with you to resolve the issue. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

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